Instructions on How to Send in for Service

Thank you for purchasing our services. 

Please follow the instructions below to send in your watch BODY ONLY .  Your watch must be unpaired from your phone and the activation lock disabled.
 
Carefully package the watch and send it to us for service.  Only the invoiced items will be serviced, please do not send anything that has not been invoiced/paid.

Send with tracking via FedEx, UPS, or DHL. Do not send with USPS as they are not reliable in our area (if you do so it is at your own risk.)

We suggest using FedEx 2-day with tracking and insurance. Our business is not open to receive packages on the weekend. You are responsible for its safe arrival to us.

Send to:

CL1 
Attn: Service
770 Sycamore Ave
Suite 122-246
Vista, CA 92083

PLACE YOUR ORDER NUMBER IN THE REF FIELD SO THAT WE KNOW WHO IT BELONGS TO WHEN IT ARRIVES. NOT DOING THIS WILL DELAY THE PROCESSING OF YOUR SERVICE REQUEST.

Once you have obtained the tracking number please send the tracking with your order number to sales@theluxgroup.us.

We will notify you when the item is received and update you on its status via email. The current turnaround time is 2-5 business days from when we receive your item.