Warranty
Coverage from The Lux Group depends on what you purchased. A gold-plated Apple Watch bought from us carries a five-year limited warranty on the watch body. A mail-in gold-plating service on a watch you already own carries a 60-day warranty. Polishing services are final sale and carry no warranty. Bands are not covered but can be re-plated. Optional Lux Extended Care adds accidental-damage protection. Full details below.
Coverage at a glance
| What you have | Warranty | Key conditions |
|---|---|---|
| Gold-plated Apple Watch purchased from The Lux Group | 5 years (60 months), limited | Watch body only. Register within 30 days of delivery. Covers workmanship + plating (dulling, flaking, fading). Non-transferable. |
| Mail-in 24K gold plating (your own watch) | 60 days | Covers flaking or fading. Report with photos within 60 days of delivery. |
| Polishing service (watch body or band) | None — final sale | Report any issue with photos in writing within 24 hours of delivery; we’ll correct it and may cover postage at our option. |
| AS-IS / discounted used items | None | No gold-plating warranty, implied or otherwise. |
| Bands & straps | Not covered | Metal bands can be re-plated as a paid service, from $75. |
| Lux Extended Care (optional add-on) | +2 or +3 years | Adds up to 2 accidental-damage incidents. See below. |
The 5-year limited warranty
What’s covered
On a gold-plated Apple Watch purchased from The Lux Group, the five-year (60-month) limited warranty covers the watch body against defects in our workmanship and against the gold plating dulling, flaking, or fading under normal wear. The piece is identified by its serial number and must be registered with us within 30 days of delivery to be eligible. The warranty is non-transferable and applies to the original purchaser.
What’s not covered
The warranty does not cover accidental damage, water damage, scratches, or cosmetic wear; acts of nature; damage from third-party products used with your watch; or any fault caused by service from a non–Lux Group party. It is void if the watch is modified without our written permission or if the serial number is removed or defaced. The Apple device’s own electronics, battery, and software are warranted by Apple and their respective makers, not by us — we finish the exterior and never open the watch. If you ever have a device issue, contact us before taking the watch to Apple: because it’s plated, Apple won’t service it normally, and we can help facilitate the repair.
Bands
Bands and straps are not covered under any warranty. Metal bands can be re-plated as a paid service, starting at $75.
Claim costs
Gold-plating warranty claims carry a $69 warranty-claim fee (covers the chemicals required for re-plating). The customer is responsible for shipping and handling, estimated at $99, on a warranty claim. We confirm the total before any work begins and may, at our option, cover return shipping to you if your return address is within the country of the original order.
Lux Extended Care (optional)
Lux Extended Care extends body coverage to include up to two incidents of accidental damage (such as water damage or screen breakage):
- Apple Watch gold-plated stainless steel — 2 years from purchase. Deductible: $299 per incident.
- Apple Watch Hermès gold-plated stainless steel — 3 years from purchase. Deductible: $399 per incident.
The deductible is due before you send the watch in. This is a Lux Group warranty, claimed by contacting us — not an Apple program. Important: if you take the gold watch to Apple and Apple voids its own coverage, you are solely responsible for the out-of-warranty cost to replace and re-plate the device.
How to register
The five-year limited warranty requires registration within 30 days of delivery. Register your watch by serial number with our concierge and keep your order confirmation as proof of purchase. Registrations after the 30-day window are not eligible.
How to file a claim (RMA)
- Email us to request a Return Merchandise Authorization (RMA) number. RMA numbers are valid for 7 days from issue.
- Write the RMA number plainly on the outside of the package, and include your name, address, phone, email, the RMA number, and a description of the issue.
- Ship via a trackable method and email us the tracking number at the time of shipment.
Any product sent in without a valid RMA number will be returned unserviced. Repair and service options for customized pieces are maintained for one year after the final sale of such products.
Caring for your piece
Wipe with a soft, dry microfiber cloth. Avoid abrasive cleaners and prolonged exposure to chlorinated or salt water, and store pieces so they can’t scratch one another. Care guidance ships with every order.
Apple Watch and Hermès are trademarks of their respective owners. The Lux Group is an independent atelier and is not affiliated with, endorsed by, or sponsored by Apple Inc. or Hermès.